Female emPOWERED: Winning in Business & Life

How To Deal With "Problem" Clients

August 23, 2022 Christa Gurka, MSPT, NCPT- Health and Fitness Business Strategist
Female emPOWERED: Winning in Business & Life
How To Deal With "Problem" Clients
Show Notes

I have another episode of Female empowered for you! In today’s podcast, I talked about how you can deal with "problem" clients.

Service providers always interact with other people, and oftentimes, when we do that, there is bound to be poor communication or difficulties with “problem” clients. In this podcast, I will share the underlying reason why this type of client exists and the responsibility that we, as owners, have to take as we look inward as to how we created that situation.

What I Tell Others

There are two reasons why there are “problem” clients. One is because the company does not have a clear outline of its mission, vision, and core values. Next is because they have an ideal community, ideal customer, and ideal buyer.

If you are having problems with clients or if you just want to know how to deal with them in the future, listen to this podcast, and I truly hope it helps you understand such a situation.

Let’s talk about:
·      Two things I tell people about “problem” clients
·      Narrowing down your business niche to avoid “problem” clients
·      What kind of value is your business adding to your clients’ lives
·      Putting your business out there to the wrong people
·      The value proposition of your business and how it attracts the right people
·      Go after clients who have a need and budget for your services
·      The “angry” client – understanding them
·      How do we prevent “angry” clients
·      Verbalizing things from the client’s perspective
·      Don’t make excuses, don’t argue back
·      A soft answer turns away wrath, but harsh words stir up anger
·      Not talking to clients over the phone to not escalate the situation
·      What to do if a client is being unreasonable
·      The importance of having a contract with your clients
·      Moving away from emotions and focusing on the facts of the situation
·      Not all clients are right every time, but they deserve respect
·      Working with clients and staff members who have different expectations
·      Learning to ask the right questions: one of the best skills business owners should develop
·      Clarity and clearer expectations
·      Taking on too many projects – another reason why you create angry clients
·      Ways to stop taking on too much
·      How to deal with clients who “waste our time”
·      Setting boundaries
·      Empowering your staff to deal with “time wasters”

If you find that you frequently have “problem” clients in your business, I encourage you to go back and listen to my previous podcast on mission, vision, and core values. You can also check out my Ideal Customer workshop and intensive master class to avoid these kinds of clients in the future. You can learn more about this workshop at christagurka.com under the Learning Library tab.

Looking for advice and resources to help you market and grow your clinic or client-based business? Visit my website or follow me on Instagram!

Thanks for listening! If you enjoyed this episode, please leave a review for the show to help other female fitness and wellness professionals find our podcast!

Interested in being a guest on a future Female Friday episode? Email me at Christa@pilatesinthegrove.com!